We're here to help.
Contact OnPoint Community Credit Union for support with your banking needs. Find phone numbers, email options, branch locations, and secure online messaging for account inquiries, loan questions, or general assistance.
Connecting with OnPoint Community Credit Union is straightforward, whether you have a quick question about your account balance or require detailed assistance with a loan application. We provide multiple channels to ensure you can reach us conveniently and efficiently, fitting your schedule and communication preferences. Our dedicated team is ready to provide the support you need.
For immediate assistance during business hours, our Member Service Center is available by phone. You can also send us a secure message through your online banking portal for non-urgent inquiries, ensuring your personal information remains protected. We aim to respond to all inquiries promptly, providing clear and helpful information.
Finding an OnPoint Community Credit Union branch near you is simple using our online branch locator. We operate numerous branches across the region, each staffed with knowledgeable professionals ready to assist with deposits, withdrawals, loan applications, and financial planning. Our branches offer a personal touch for those who prefer in-person banking services.
Before visiting, you can check the specific operating hours for your preferred branch on our website. This ensures you arrive when our team is available to help. Many branches also feature drive-up services and ATMs for added convenience. For a list of all our locations and their hours, please visit our Branch & ATM Locator page.
OnPoint Community Credit Union prioritizes the security of your financial information. For account-specific questions, loan inquiries, or any matter requiring the exchange of personal data, we strongly recommend using our secure messaging service available through your online banking account. This encrypted channel protects your privacy and ensures your communications are confidential.
Using secure messaging within your OnPoint online banking portal is the safest way to discuss sensitive account details.
Alternatively, you can contact our Member Service Center directly by phone. Our representatives are trained to verify your identity before discussing account specifics, maintaining the highest standards of security. We never ask for sensitive information like your full Social Security number or account passwords via unsecure email.
| Contact Method | Purpose | Availability | Response Time |
|---|---|---|---|
| Member Service Center (Phone) | Account inquiries, transactions, loan support | Mon-Fri: 8 AM - 6 PM, Sat: 9 AM - 1 PM | Immediate during hours |
| Secure Message (Online Banking) | Detailed account questions, document submission | 24/7 | Within 1-2 business days |
| Branch Visit | In-person transactions, financial advice, new accounts | Varies by branch, check locator | Immediate during visit |
| General Email (info@onpointcu.com) | Non-urgent, general inquiries (no sensitive data) | 24/7 | Within 2-3 business days |
For immediate assistance, please call the OnPoint Community Credit Union Member Service Center during business hours. Our representatives are available Monday through Friday from 8 AM to 6 PM, and Saturday from 9 AM to 1 PM, to help with your banking needs.
No, it is not safe to send sensitive account information via standard email to OnPoint Community Credit Union. For secure communication regarding your account, please use the secure messaging feature within your online banking portal or call our Member Service Center directly.
You can find all OnPoint Community Credit Union branch locations and their operating hours by visiting the 'Locations' section on our official website. Our branch locator tool provides addresses, maps, and specific hours for each branch.
The best way to ask a question about your OnPoint Community Credit Union loan is to either send a secure message through your online banking account or call our Member Service Center directly. Both methods ensure your personal financial details are protected.
Yes, you can initiate a loan application by contacting OnPoint Community Credit Union. You can start the process online, visit a branch, or speak with a loan officer by calling our Member Service Center, who can guide you through the application steps.
OnPoint Community Credit Union